Your role as Food & Beverage Server at The Machrie Hotel and Golf Links
We know how important it is to make sure you understand what is expected of you in the role of Food & Beverage Server and have created this document to help.
All role descriptions are subject to change as we are committed to continuous improvement, please let us know yours needs to change in anyway.
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Location: The Machrie Hotel and Golf Links
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Principle Purpose:
We are seeking a friendly, enthusiastic Food and Beverage Server to join our team. The ideal candidate will have a passion for hospitality and delivering exceptional service to our guests. As an F&B Server, you will be responsible for taking orders, serving food and beverages, and ensuring guest satisfaction. You will also be expected to maintain cleanliness and adhere to food safety standards.
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Responsible for/ direct reports if applicable:
F&B service
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Reports to:
Restaurant Manager / Assistant Manager
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Areas of responsibility
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Tasks
What I need to do
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My Profile
What qualities and qualifications are essential or desirable in this role
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General Duties
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- Greet guests warmly and provide excellent customer service throughout their dining experience.
- Take food and beverage orders accurately and efficiently.
- Communicate effectively with the kitchen and bar staff to ensure timely delivery of orders.
- Serve food and beverages to guests in a professional and courteous manner.
- Anticipate guests' needs and respond promptly to any requests or concerns.
- Handle cash and credit card transactions accurately and efficiently.
- Maintain cleanliness and organization in the dining area, including clearing tables and sanitizing surfaces.
- Adhere to all food safety and sanitation guidelines.
- Work collaboratively with team members to ensure smooth operation of the restaurant.
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Essential:
- Previous experience in a similar role preferred but not required.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize tasks effectively.
- Basic math skills for handling cash transactions.
- Willingness to work evenings, weekends, and holidays as needed.
- Food handler's certification may be required.
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Policy & Procedure
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- Comply with all licensing laws
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Essential:
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Health & Safety
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- Help create a safe environment for both staff and guests and adhere to the company’s health and safety policy and procedures
- Ensure the guest facing and BOH areas are clean, and that Riskproof is being filled in each day
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Essential:
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People & Communication
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- Assistant other departments and staff where necessary
- Assist in the ongoing training, development and performance management of a large team
- Promote a positive working environment and inclusive culture within our team
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Essential:
- Exceptional communication skills
- Good management qualities
- Ability to work in a team
- Excellent time management and delegation skills
- Good listener and understanding towards team members
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BCorp
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- Ensure you have a good understanding of why we are working towards a BCorp accreditation.
- Understand that it’s a shared responsibility to look after our teams and planet.
- Get involved with BCorp related initiatives and workshops including using the correct waste streams, using initiatives to reduce packaging and waste and looking to reuse as many things as possible
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Essential:
- Care about our team and our environment
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About Us
Scotland’s Best Golf Hotel (21-50 rooms) 2022 and 2023
The Machrie Hotel, Isle of Islay, Scotland
Food and Beverage Server
Nestled in the dunes of a pristine seven-mile beach on the stunning Hebridean island of Islay lies The Machrie, a modern, relaxed hotel with a world-class golf links, where the finest Scottish produce and warmest of welcomes await.
Just a 25 min flight from Glasgow or two hours by ferry from Kennacraig, The Machrie features 47 beautifully designed rooms, suites and lodges, some with their own outdoor terraces and stunning views.
As well as being named in the UK’s Top 30 Hotels in the Condé Nast Traveller Reader’s Choice Awards 2022, The Machrie’s golf course is ranked 75th in the world in Golf World’s Top 100, and was awarded Golf Hotel of the Year 2023/24 at the Scottish Hotel Awards.
With outstanding sea views and so much to explore from our doorstep, begin your Islay adventure at The Machrie.
The food and beverage areas of the hotel are busy and a hub of activity right from breakfast, morning coffees, lunch, refreshments for our thirsty golfers, afternoon teas and evening dinner. The hotel has facilities for small private dinners and weddings, our courtyard is great for summer barbecues and the Snug for private whisky tastings. Working in Restaurant & Bar 18, the Stag lounge, outdoor terrace and courtyard you will be trained to serve breakfast, lunch, dinner, morning coffees, afternoon tea/coffee and wine and drinks service.
Our menus celebrate the best of Scottish coastal provenance, showcasing fantastic seasonal local produce from Islay and providing the ideal back drop for pairing our selection of fine wines and of course our famous Islay whiskies.
As a strong Food & Beverage team, we are working towards AA Rosette recognition and are looking for experienced team members who can help us achieve our aspirations.
Hours of work vary according to the number of bookings and residents in-house. There are occasions when you may be scheduled for a split eg, breakfast from 6.45am to 11am, you then go off for a few hours break and come back and work dinner eg. 5pm – 11pm (allowing you to go and play a few holes of golf perhaps?) or you could be on a breakfast/lunch or a lunch/dinner shift.
This is a full time position paying £12 per hour when fully trained and based on working 40 hours per week over 5 days. We would also consider applicants from those who live locally and are looking for part-time hours.
APPLICANTS MUST ALREADY HOLD THE RIGHT TO WORK IN THE UK
Live in Accommodation
If you would be relocating to live on Islay we offer staff accommodation either on-site for those who don't drive or within a 10 min drive from the hotel if you have a car. We ask for a nominal accommodation contribution, currently £52.85 per week. Everyone is provided with their own bedroom but share communal facilities.
Benefits we offer our team
In addition to your basic salary you can also benefit financially from:
Guest gratuities are shared amongst the team on a monthly basis
'Refer a friend' scheme - team members who refer a friend to work with us at The Machrie can benefit from a £750 thank you payment.
We also offer other discounts and benefits:
- Friends & Family discounted accommodation
- 50% discount on Restaurant food
- Use of the Golf Facilities – 18 hole Links course, Driving Range, 6 hole par 3 Wee Course and training simulator.
- Discounted membership of the Islay Golf Club
- Staff discount in the Golf Pro Shop
- Use of the hotel Gym
- Uniform provided
- Staff meals on duty
- Employee Assistance Programme (24 hour helpline)
Team members are able to participate in the many team activities organised throughout the year from distillery visits to fun day events, quizzes, photo competition, movie nights in the hotel’s screening room and social gatherings.
The Machrie is a key part of the community here on Islay and so will you be. Getting to know the Islay golf club members, local distilleries, gin and ale providers and regular locals and visitors to the hotel.
We know island life is not for everyone, but if you don’t need the bright lights to be entertained, and instead can equally enjoy a simpler life appreciating nature’s glorious gifts, then why not get in touch?